Venoa — Terms and Conditions

Effective date: 9 August 2026 Last updated: 9 August 2026

Please read carefully. These Terms include important points about how Venoa works, an important medical disclaimer (Section 5), your subscription and billing (Section 8), and limits on our liability (Section 15). Venoa is an educational and tracking tool — it is not a medical device and does not give medical advice.

1. About these Terms

By downloading, accessing or using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services.

2. Definitions

• "Content" means all information, text, graphics, educational "stories", and other material we make available through the Services.
• "User Data" means the information you enter, including your medication, doses, symptoms, weight, and food and hydration logs.
• "Subscription" means a paid plan giving access to premium features.

3. Eligibility

You must be at least 18 years old and able to form a legally binding contract to use the Services. By using the Services, you confirm that you meet these requirements. The Services are not intended for anyone under 18.

4. Your account

To use most features you must create an account. You agree to:

• provide accurate and complete information and keep it up to date;
• keep your login credentials confidential and secure;
• be responsible for all activity that happens under your account; and
• notify us promptly at hello@venoa.health of any unauthorised use.

You may sign in using third‑party providers (such as Apple or Google) subject to their terms. You must not share, sell or transfer your account.

5. Important medical disclaimer — please read

Venoa is an educational and self‑tracking tool. It is not a medical device, and it does not provide medical advice, diagnosis or treatment.

• The Services, including all Content, reminders, dose‑management information and the "stories" library, are provided for general informational and educational purposes only and are not a substitute for professional medical advice, diagnosis or treatment.
• Using Venoa does not create a doctor–patient or any other professional–client relationship between you and Venoa.
• Always seek the advice of your prescriber or another qualified healthcare professional about your medication, dose, symptoms, supplements and any changes to your treatment. Never disregard or delay seeking professional medical advice because of something you have read or tracked in Venoa.
• Dose reminders and missed‑dose information are tools to support you, not instructions to follow blindly. Reminders may fail to send or arrive late for reasons outside our control (for example, device settings, connectivity, or operating‑system limits). You are responsible for your own medication and must not rely solely on the app. Any missed‑dose guidance reflects the medicine manufacturers' general information and does not replace your prescriber's advice — when in doubt, contact your healthcare professional.

In an emergency, do not use the app. Call your local emergency number immediately — 999 (UK), 112 (EU) or 911 (US).

6. Licence to use the Services

We grant you a limited, non‑exclusive, non‑transferable, revocable licence to download and use the Venoa app on devices you own or control, for your personal, non‑commercial use, in accordance with these Terms and the relevant app store's rules.

7. Acceptable use

You agree not to:

• use the Services for any unlawful, harmful or fraudulent purpose;
• infringe the intellectual property or other rights of anyone else;
• upload content that is unlawful, defamatory, obscene or harmful;
• attempt to gain unauthorised access to, disrupt or damage the Services or their security;
• reverse‑engineer, decompile or attempt to extract the source code of the app, except to the extent this restriction is prohibited by law;
• "scrape", "crawl" or systematically extract data from the Services; or
• resell, sublicense or commercially exploit the Services without our written permission.

We may suspend or terminate access for breach of this section (see Section 16).

8. Subscriptions, billing and refunds

Some features require a paid Subscription.

• Purchase and billing. Subscriptions are purchased through and billed by the Apple App Store or Google Play. We do not receive or store your full payment card details — the app store handles payment under its own terms.
• Auto‑renewal. Subscriptions renew automatically at the end of each billing period at the then‑current price, unless you cancel at least 24 hours before the period ends.
• Cancellation. You can cancel at any time in your Apple ID or Google Play subscription settings. Deleting the app does not cancel your Subscription. Cancellation takes effect at the end of the current billing period.
• Free trials. If we offer a free trial, you must cancel before it ends to avoid being charged.
• Price changes. We may change Subscription prices. We will give you notice in advance, and price changes will not take effect until your next renewal, so you can cancel first if you do not agree.
• Refunds. Refunds are handled by the app store under its policies (Apple Media Services Terms or Google Play Terms). We generally do not provide separate refunds, except where required by law — including the mandatory rights of consumers under UK and EU consumer law.

9. Your User Data and content

• You own your User Data. You keep all rights in the medication records, weight and other health information you enter.
• Licence to us. You grant us a worldwide, royalty‑free licence to host, store, process, transmit, back up and display your User Data solely to provide, secure and improve the Services for you, and as described in our Privacy Policy.
• De‑identified data. We may create de‑identified and aggregated data from User Data that can no longer reasonably identify you. We own that de‑identified data and may use it to understand trends, improve the Services and for research.
• Feedback. If you send us feedback or suggestions, you allow us to use them freely without obligation to you.

10. Intellectual property

The Services, including the app, website, Content, "stories", design, trademarks and software, are owned by Venoa or our licensors and are protected by intellectual‑property laws. Except for the licence in Section 6 and your rights in your own User Data, nothing in these Terms transfers any intellectual‑property rights to you.

11. Third‑party services and links

The Services may link to or rely on third‑party services (such as the app stores). We are not responsible for third‑party services, their content or their practices, and your use of them is governed by their own terms and policies.

12. App store terms

Your use of the app is also subject to the rules of the store you downloaded it from.

• Apple. These Terms are between you and Venoa, not Apple. Apple has no obligation to provide support or maintenance for the app. If the app fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price (if any); to the maximum extent permitted by law, Apple has no other warranty obligation. Venoa (not Apple) is responsible for addressing any claims relating to the app. Apple and its subsidiaries are third‑party beneficiaries of these Terms and may enforce them.
• Google. Your use of the app is also subject to the Google Play Terms of Service.

13. Availability and changes to the Services

We aim to keep the Services available and reliable, but we may modify, suspend or discontinue any part of the Services at any time. We are not liable for any unavailability, and we do not guarantee that the Services will be uninterrupted or error‑free.

14. Disclaimers of warranties

To the maximum extent permitted by law, and subject to Section 15, the Services and Content are provided "as is" and "as available", without warranties of any kind, whether express or implied, including implied warranties of satisfactory quality, fitness for a particular purpose, accuracy and non‑infringement. We do not warrant that the Content, reminders or dose information are complete, accurate or suitable for your circumstances.

15. Limitation of liability

Nothing in these Terms limits or excludes our liability where it would be unlawful to do so. In particular, we do not exclude or limit liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any of your rights as a consumer that cannot be excluded under applicable law.

Subject to the paragraph above, to the maximum extent permitted by law:

• we are not liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, data, or goodwill; and
• our total aggregate liability arising out of or relating to the Services will not exceed the greater of (a) the amount you paid us for the Services in the 12 months before the event giving rise to the claim, or (b) £100.

Because Venoa is not a medical device and is not a substitute for professional care (Section 5), we are not responsible for any decision you make about your health or medication based on the Services. You remain responsible for your own medical care.

16. Suspension and termination

• By you. You may stop using the Services at any time and delete your account in‑app or by contacting hello@venoa.health. You can export or delete your data as described in the Privacy Policy.
• By us. We may suspend or terminate your access if you breach these Terms, use the Services unlawfully, or where necessary to protect the Services or other users.
• Effect. On termination, your licence to use the Services ends. Sections that by their nature should survive (including Sections 9–10 and 14–18) will continue to apply. Deleting your account may permanently delete your User Data, subject to the retention rules in the Privacy Policy.

17. Governing law and disputes

These Terms and any dispute arising out of or relating to them or the Services are governed by the laws of England and Wales.

Before starting formal proceedings, we encourage you to contact us at hello@venoa.health so we can try to resolve the matter informally.

The courts of England and Wales have jurisdiction, except that if you are a consumer, you may also bring proceedings in the courts of the country where you live, and you benefit from any mandatory consumer‑protection rights of that country that cannot be overridden by this clause.

18. General

• Changes to these Terms. We may update these Terms from time to time. If changes are material, we will give you reasonable notice (in‑app, by email or otherwise) before they take effect, and update the "Last updated" date. Continuing to use the Services after changes take effect means you accept the updated Terms.
• Severability. If any provision is found unenforceable, the rest of the Terms remain in effect.
• No waiver. Our failure to enforce any right is not a waiver of it.
• Assignment. You may not assign these Terms without our consent. We may assign them as part of a reorganisation, merger or sale of our business.
• Entire agreement. These Terms and the documents they refer to are the entire agreement between you and us about the Services.

19. Contact us

• Support: hello@venoa.health
• Privacy: hello@venoa.health